Tips for Obtaining Fast and User-Friendly Tech-Support

Following these simple steps will ensure that you get the help you need as quickly and conveniently as possible:

  1. Check Online First: Before contacting technical support, take a look at the many valuable how-to tutorials posted both on the Vicon website and on You Tube. These short videos provide easy-to-follow, step-by-step instructions on many common procedures associated with ViconNet and the VMDC; there may be one that specifically addresses your question. Also, check out technical notes and product support documentation posted in the tech support section of our website.
  2. Check Your Product Eligibility: If you are calling about a product that is more than a few years old, please refer to our posted Vicon Support Lifecycle Policy and review the list of products that are no longer supported. We hate to have you waste valuable time waiting for assistance only to discover after-the-fact that the product has reached its end of lifecycle.  

    The in-office business hours of the Vicon Technical Support team are 8:30AM-5:00PM Monday – Friday. Call +44 (0)1489 566300.